Starfire Direct

Starfire Direct sent the wrong parts and I've been trying to get a return label for about 3 weeks. I've left 4-5 voicemails, spoke with a customer service representative once, filled out their return form and sent 10-12 emails. It's nearly impossible to reach a person and when you do they're eithe...Read more

I placed an order with this company on line to the tune of $593.65. Never got a confirmation email. A week later I decided to check on my order and found it sitting there stating that its confirmed and they charged my credit card. I emailed them to try and see when it might ship. Never got and answe...Read more

Steven was very helpful, I knew which burner and tray I needed but didn’t know which timer I needed. Steven was able to direct me to one that would work for the size burner I needed. Then when I asked if they made one with a housing for a poured in place fire pit, Steven was able to source one for m...Read more