Program Analyst

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 05/11/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-12 position you must have served 52 weeks at the GS-11. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. Selective Placement Factors (SPF) are a prerequisite to an appointment and represent minimum requirements for the position (skill, knowledge, ability or other worker characteristic basic to - and essential for - satisfactory performance of the job). Applicants who do not meet the SPF are ineligible for further consideration. This position includes a selective placement factor. The Selective Placement Factor for this position is: Experience utilizing Microsoft Power BI and Structured Query Language (SQL) AND You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade (GS-11) in the normal line of progression for the occupation in the organization. In order to meet the minimum qualifications for this position, you must meet 3/5 of the following examples of specialized experience: Applying analytical and evaluative methods related to data management principles to evaluate and improve the efficiency and effectiveness of program operations; Planning and conducting projects and studies to evaluate and recommend ways of improving business processes and data processing techniques; Study and analyze procedures to balance workload and validate data quality; Maintaining accuracy and data integrity of databases, spreadsheets, and data warehouses; Developing and interpreting study information for final presentations using technical reports. Eligible and qualified applicants on a certificate provided to the hiring manager will be rated on the following Competencies for this position: Technology Management Compliance Organizational Performance Analysis Research Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. The employee will serve as the Program Analyst, located in the Data and Information Department, Veterans Crisis Line (VCL), Veterans Affair (VA). The VCL is a 24-hour, 7-days-a-week, 365-days-a-year service aimed at connecting callers worldwide to a caring, qualified Veterans Administration employee. The VCL's mission is to provide 24/7, world-class suicide prevention and crisis intervention services to Veterans, Service Members and their family members.

• Major duties include but are not limited to: Serves as a data analyst to support data warehouse development, deploys reporting tools, maintain the employee dashboards, and delivers self-service reporting and analytic solutions. Selection of statistical techniques, report format, validity of data, and accuracy of results. Designs and conducts ad-hoc studies and analyses to provide data for the use of VCL officials. Applies analytical and evaluative methods and techniques to issues and studies concerning the efficiency and effectiveness of activities, which includes trending for future needs. Maintains accuracy and data integrity of databases, spreadsheets, and data warehouses. Uses large, highly specialized databases to recover statistical information needed for studies and reports. Collects, organizes, analyzes, and interprets highly specialized Veteran data from large databases. Develops procedures and recommends quality improvements in data collection, data extraction and statistical information systems. Provides data processing support for surveys, program evaluation, and special studies. Develops SQL code to produce stated analysis. Participates in special studies and fact-finding activities to develop required data and information for reporting purposes, and prepares administrative reports. Develops recommendations for corrective actions and methods to achieve efficient and effective operations. Applies analytical and evaluative methods and techniques to issues and studies concerning the efficiency and effectiveness of activities, which includes trending for future needs. Utilizes various software packages to include Microsoft Word, Excel, PowerPoint, SQL, Power Bl, and Report Builder. May also use R, Python, and other analytical suits as needed to prepare special reports, forms, and correspondence. Prepares a variety of recurring and special action reports utilizing data from files and records maintained in databases. Prepares and presents briefings and information to management/supervisory official to ensure comprehensive program coverage and effective interface among VCL. Work Schedule: Tour of Duty is typically Administrative Hours. Tour is subject to change based on program needs. Compressed/Flexible Work Schedule: May be authorized upon supervisor approval after training per Agency policy. Remote: This is remote position. Selectees will work 100% of the time in a non-VA-owned space outside of the local commuting area of a parent station. The employee's workspace must be suitable for conducting business and as such, remote employees are expected to provide a secure, distraction-free home-based worksite with reliable high speed internet connectivity. The employee will be required to travel to the closest VA Medical Center or VA Outpatient Clinic for issuance of equipment, and as needed for technical support. Selectees will be required to self-certify that their remote workplace meets all safety, privacy, and internet speed requirements. Position Description/PD#: Program Analyst/PD07501A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not required Financial Disclosure Report: Not required This is a bargaining unit position