Supervisory Health System Specialist

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 06/26/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-13 position you must have served 52 weeks at the GS-12. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. 0671 Individual Occupational Requirements (IOR): An IOR is a basic requirement that must be met by every applicant in order to qualify for entry into the occupational series and is something that cannot be waived. To qualify for this occupational series, 0671, you must possess one of the following: Undergraduate and Graduate Education: Major study - hospital administration, public health administration, or related fields such as business or public administration with course work in health care administration. -OR- Specialized Experience: Progressively responsible analytical or administrative, or clinical management or supervisory experience in the health care field. This work may have been performed in an operating health care facility or a higher organizational echelon with advisory or directional authority over such facilities. Work must have involved a close working relationship with facility managers and analysis and/or coordination of administrative, clinical, or other service activities, and provided knowledge of the following: Missions, organizations, programs, and requirements of health care delivery systems; Regulations and standards of various regulatory and credentialing groups; and Government-wide, agency, and facility systems and requirements in various administrative areas such as budget, personnel, and procurement. -OR- Special Provision for Inservice Placement: Successful completion of an agency-sponsored on-the-job training program may be substituted for qualifying experience, provided it included a formal individualized training plan. Such a training program must have been conducted in an operating health care system and included: Assignments providing a knowledge of basic health system administration philosophies, practices, and procedures, and basic government administrative policies and requirements; Practical assignments providing an opportunity to apply health system administration skills and principles (as the individual progresses, work assignments must be characteristic of the grade level to which he or she is assigned); and Oversight by an experienced health system administrator with periodic evaluation of the individual's progress and appropriate adjustment of the training program. In addition to Time-in-Grade and the IOR, applicants must also meet the following specialized experience for the GS-13 grade level. GS-13 Specialized Experience: You must have one (1) year of specialized experience at or equivalent to at least the next lower grade (GS-12) in the normal line of progression for the occupation in the organization. Examples of specialized experience includes (must meet 2 of 3): Supervising and leading professional staff, assigning work, monitoring performance, providing coaching and guidance, and ensuring organizational goals and deadlines are met. Providing advice, counsel, and instruction to employees on work processes, administrative matters, policies, and operational procedures. Developing and delivering written communications, such as presentations, job aids, briefing materials, and other program documentation for diverse audiences. Eligible and qualified applicants on a certificate provided to the hiring manager will be rated on the following Competencies for this position: Leadership Quality Management Project Management Planning and Evaluating Analysis and Problem Solving Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. The employee will serve as the Supervisory Health System Specialist, located in the National Care Coordination, Veterans Crisis Line (VCL), Veterans Affair (VA). The VCL is a 24-hour, 7-days-a-week, 365-days-a-year service aimed at connecting callers worldwide to a caring, qualified Veterans Administration employee. The VCL's mission is to provide 24/7, world-class suicide prevention and crisis intervention services to Veterans, Service Members and their family members.

• Major duties include but are not limited to: Supervise a team of Health System Specialist and serve as the liaison between the team and leadership. Organize and execute plans to enhance the understanding of how various roles can be applied in VCL or other areas of Veterans Health Administration as the point of contact and subject matter expert on NCC service to internal/external partners. Schedule, plan and provide subordinates with the requirements and descriptions of the work to be performed, while tracking progress daily. Sets priorities, quarterly goals, and annual goals of employees. Develop performance standards. Provide expert level consultation and coaching to ensure excellence and consistency in quality and practice. Provide advice, counsel, and instruct employees on work and administrative matters. Communicate with Union partners concerning programmatic changes or exchanging of information. Provide consultation in area of expertise to the NCC Director in pre-decisional and decisional management proposals and projects. Integrate program evaluation data and expertise in services to make recommendations, develop, and implement continuous improvement efforts in VCL. Collaborates with leadership and external leaders in the field of research and practice to create, execute, and evaluate innovative practices to advance the field of services, while maintaining gold standard veteran safety practices. Draft writings for presentations, internal job aids, and other communications. Manage program wide efforts or projects addressing ongoing improvements and innovations in the delivery of services. Manages the development and update of polices and processes in response to changes in government legislation and guidance in all areas of NCC program development and continuous improvement. Work Schedule: Tour of Duty is typically Administrative Hours. Tour is subject to change based on program needs. Compressed/Flexible Work Schedule: May be authorized upon supervisor approval after training per Agency policy. Remote: This is remote position. Selectees will work 100% of the time in a non-VA-owned space outside of the local commuting area of a parent station. The employee's workspace must be suitable for conducting business and as such, remote employees are expected to provide a secure, distraction-free home-based worksite with reliable high speed internet connectivity. The employee will be required to travel to the closest VA Medical Center or VA Outpatient Clinic for issuance of equipment, and as needed for technical support. Selectees will be required to self-certify that their remote workplace meets all safety, privacy, and internet speed requirements. Position Description/PD#: Supervisory Health System Specialist/PD311940 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not required Financial Disclosure Report: Not required This is not a bargaining unit position