Veterans Service Rep (Authorizer)

To qualify for this position, applicants must meet all requirements by the closing date of this announcement10/22/2026. TIME-IN-GRADE REQUIREMENT: As a current Federal, GS employee, you must meet time-in-grade requirements by the closing date of this announcement. For a GS-11 position, you must have served 52 weeks at the GS-10 level. The grade may have been in any occupation, but must have been held in the Federal service. Submit an SF-50 showing your time-in-grade eligibility with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. MINIMUM QUALIFICATION REQUIREMENTS: You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to the GS-10 level or higher. Specialized experience is defined as: The ability to request relevant medical or administrative evidence to make eligibility determinations. Experience analyzing medical evidence, benefit and/or legal evidence to identify and recognize required actions for claim development and adjudication. Experience in explaining program benefit entitlements and requirements. Technical assignments related to claims or benefits processing or eligibility determinations. The interpretation of laws, rules and/or regulations and the analysis of documents to determine eligibility for benefits, quality assurance or perform auditor functions. Education Substitution: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must possess a Ph.D. or equivalent doctoral degree or 3 full years of progressively higher-level graduate education leading to such a degree or LL.M., if related. (Must submit transcripts.) OR Combining Education & Experience: If you do not fully meet the length of experience and education described for a specific grade level (e.g., have six months of experience and some coursework but not a degree), the two can be combined to total 100% of the requirement. Click here for more information. Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Full vs. Part-Time Employment: Full-time employment is considered to be at least 35 hours per week. Part-time experience will be credited on a pro-rated basis; when including part-time employment in your resume, you must specify the average hours worked per week. Physical Requirements: The work normally involves mental rather than physical exertion. The work is mostly sedentary; however, there may be some walking, standing, and carrying of light items. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. This position is located in the Department of Veterans Affairs, San Juan Regional Office (RO), Military Sexual Trauma (MST) Operations Center, which is remote. IMPORTANT-PLEASE READ BEFORE APPLYING: To meet the minimum eligibility requirements, applicants must be current, permanent employees of the MST Division or CTAP-eligible.

• As a Veterans Service Representative in the Military Sexual Trauma (MST) Operations Center, the incumbent is responsible for processing and authorizing claims for VA benefits and works as a member of one of the MST teams. Primary responsibilities include serving as the authorizer for claims; explaining benefit programs and entitlement criteria; conducting interviews and hearings; identifying issues, gathering relevant evidence, and adjudicating disability claims; inputting data necessary to generate the disability award and notification letter to veterans and claimants and their representatives describing the decision and the reason for it into various electronic data processing (EDP) systems; providing guidance on interpreting laws, regulations, and guidance; and, as required, serving as an advocate for veterans and their families. Additional tasks include: Make determinations as to the eligibility for the type of benefit sought, to include questions relating to adequacy of military service, medical evidence, and the evaluation of evidence of income, employability, dependence, and relationship Request examinations, re-examinations, or opinions to evaluate disabilities resulting from diseases or injuries Review claims cases to assure all issues have been addressed, applies and interprets VA laws, including veterans' case law, existing statutes and procedures, precedent rulings and state law in the adjudication process May conduct interviews in person or by phone with veterans, representatives and advocates to explain the full range of VA benefits and related programs Prepare and release correspondence for use by other federal, state and local agencies Utilize various electronic data processing systems to input data for processing claims and generating automated correspondence. Adjudicate award actions for compensation benefits to include release of retroactive, suspended, resumed, or terminated awards. - Authorizes, reviews, and approves the pending award action for technical accuracy, clarity, and thoroughness. Prepares Statements of the Case for authorization appeals. Prepares administrative decisions relating to Character of Discharge (COD), contested claims, line of duty, administrative error, etc. Mentors and develops Veteran Service Representative (VSR) Trainees Promotion Potential: None Work Schedule: Full-time, Monday-Friday 8:00 am - 4:30 pm Remote: Yes Position Description/PD#: Veterans Service Representative Authorizer GS-11: 02105A Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not required Bargaining Unit: Yes Salary: The salary range indicated in this announcement reflects the 2026 "Rest of US" Pay table. The actual salary range will be based on the applicable locality pay for the actual duty location. View the OPM 2026 Locality Pay Tables for more information.